The AI Unified Messaging platform that speaks your organisation's language — and follows its rules.

However your people capture information — talking, typing shorthand, or writing on paper — Kukku accepts it and turns it into a clear, professional record.

Examples

• A doctor dictates the ward round on their phone. Kukku writes the family SMS and the EMR entry, in the right tone for each.
• A nurse snaps a photo of the handwritten admission interview. Kukku reads it, structures it into chief complaint, medications, allergies, and family concerns, and adds it to the patient record.
• A claims analyst jots two lines of internal shorthand. Kukku produces the policyholder update — with the sensitive numbers automatically kept out.
• A care worker types a quick note at the end of a shift. Kukku prepares the family update and the shift-handover message in one go.

Guardrails first. Everything is checked against your policy before it goes anywhere. If it can't be said — bad news over SMS, a settlement figure in text, an identifier where it doesn't belong — Kukku flags it and asks for a human decision.

Your protocols, playbooks, leaflets, and approved glossary already exist as documents on someone's drive. Kukku uses only those — so every message stays inside what your organisation actually approves.

Examples

• A junior clinician writes to a family about a post-op recovery. Kukku pulls the approved paracetamol and NSAID guidance and phrases it the way your hospital says it should be phrased.
• A claims agent explains the next step. Kukku uses your company's own claims process document — not something a generic AI made up.
• A vet dictates aftercare for a pet owner. Kukku uses your clinic's own dental and pain-relief protocols.
• A new team member sends their first family update. Kukku's suggestions match what your senior staff would write — because it's reading from the same house guide.

No IT project. You edit the glossary and upload new policy documents through a simple screen. No AI training. It's live for the next message.

Not everyone reads SMS. Kukku uses your voice-agent platform to speak the message — and to answer when people call in.

Same policy, every channel. If it can't be sent as text, it isn't spoken either. Nothing goes out and nothing is spoken without a human having approved it once.

Your people already use public chatbots to draft and look things up — pasting patient details, claim numbers, and internal policies into someone else's cloud. Kukku gives them a private chatbot instead — on your infrastructure, reading only your approved knowledge, never sending a word outside your walls.

Examples

• A nurse asks: "What's our policy for paracetamol dosing in over-65s?" — and gets your hospital's own protocol, cited, not a generic answer scraped from the internet.
• A claims analyst pastes a rough internal note and asks: "How should I phrase this for the policyholder?" — the chatbot drafts it inside Kukku, ready for the same approval and audit flow.
• A junior doctor asks: "Summarise everything we've told this patient's family in the last 48 hours" — the chatbot pulls from Kukku's own message record, not any external system.
• A new team member asks: "What tone do we use with bereaved families?" — answered from your organisation's own communication playbook.
• A care manager asks: "Which residents haven't had a family update this week?" — the chatbot queries Kukku directly, no data leaves the site.

The same AI that powers your outbound messages powers the chatbot — so tone, terminology, and compliance boundaries are identical whether staff are drafting a message, summarising a thread, or just asking a question. Staff stop pasting sensitive information into public chatbots, and every question and answer can be audited.